Wednesday, July 28th, 2010, the area our servers are stored, experienced a large scale power surge. At this time we do not know if this caused the server crash or some other unrelated event. We assure you that StruCalc technicians are working night and day to restore service as soon as possible. 100% uptime is impossible to guarantee and we take pride in the fact that to this date we have had only two days of downtime in the almost two years that StruCalc 8.0 has been online.
In the meantime, let me answer some general questions that our tech support staff is receiving:
1. Does this mean I cannot access my software or projects while your servers are down?
Absolutely not! StruCalc was developed with full knowledge that this type of even may occur. StruCalc retains a 30 day license on your local machine in case your internet or our servers go down. In this case when you open StruCalc you will see a variation of this picture –
Simply click the “Click Here If You Agree” link and continue using StruCalc as usual.
2. When I run StruCalc it says my license is expired!
Some users may be seeing the picture below –
Unfortunately, this means your computer was not connected to the internet in the last 30 days and therefore can not run off its license. Rest assured that StruCalc technicians will contact you as soon as you can begin to use your license.
In the worst cases, those being where user’s were not connected to the internet in the first place, users may be required to be sent a new serial number and download a patch in the coming week to restore there service. This will be as painless as the original installation was.
3. I have ordered StruCalc 8.0 or am trying to register a free trial and can not open the software?
During the server downtime event no new orders can be processed or free trials registered. We will release new purchases as soon as possible and if you were in the middle of a free trial or were trying to download a free trial, please contact our sales line at the number below for a free extension to a 30 day free trial as soon as the servers are online.
We are truly sorry for anyone experiencing a disruption of services. New management is taking drastic steps to ensure that in the future downtime like this will be less painful for every one of our users and ensure that the length of the downtime is guaranteed not to last as long as this.