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Customer Support

Welcome to the StruCalc technical support page. We have tried to create the most intuitive and easy to learn structural program available but we realize that there will always be questions that cannot be answered by reading the manual.We have compiled a list of common questions and answers in the FAQ. In order to provide the highest level of technical support possible we have broken our support options into parts. 

 

Current StruCalc Patch Notes and Development News - Check here to stay up to date with the latest patch notes and upcoming features

StruCalc FAQ’s - Check here for standard How To’s as well as answers to all our users common questions for every version we have released.

Online Interface Video Tutorials - The latest advance in StruCalc technical support. Watch how to use the software videos from our professional software developers.

Online Design Video Tutorials - The latest advance in StruCalc technical support. Watch how to design with the software videos from our professional engineers.

Update StruCalc 8.0 - Go here to download the latest patches for the software

Unlock StruCalc

Email Support

As always you can email any questions to techelp@strucalc.com and receive free answers to your questions from a licensed professional engineer. Please include “StruCalc Technical Support”in the Subject line. We will attempt to reply within two to three business days if possible.

Basic Support

All purchasers of our software receive immediate access to our basic tech support email line techelp@strucalc.com, online tutorials, in-program help features, free manual downloads, and computer/installation support. Basic support is valid for as long as you use our program.

Priority Tech Support

We also offer priority technical support for $100.00 plus $40.00 for each additional site license. If you order this with a program purchase or within 45 days of a program purchase there will be a 50% discount. Priority technical support covers any version of StruCalc that you own and lasts for 1-year from the date of purchase. Renewals processed before your support expires qualify for the 50% discount again. If you purchase technical support you will have access to one of our professional engineers and programmers on our technical support hotline who will strive to assist you in using StruCalc, project design questions, Windows support, and optimizing deisgn time with professional engineering hints and tricks as well as access to any free downloads we release during your 12-month subscription.

Office Hours

Monday-Friday 8:00 AM to 5:00 PM Pacific Standard Time

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StruCalc Free Trial

Free Demo Trial Version 8.0

 

Download Free Trial Version

StruCalc now lets potential users download and demo the full software for 7 days with no purchase required. This is a no restrictions full license of the software. All it requires is a short online registration process that we will show you here.

Better yet, after using the trial if you decide to purchase the software all you have to do is call and order it, re-starting the currently installed trial version will then give you full, unlimited access. It’s that easy.

How to Register a StruCalc Free Trial

1. First download a demo version from here and then install the software on the computer you want to run it on. After installation, locate the desktop shortcut and run the software

2. After initializing StruCalc will open to this screen -

Please click Click Here to Run StruCalc Demo

3. On this next screen choose Request Trial

4. Enter your information on the registration form including a valid email and then hit Next

5. Click OK if you agree on this pop up box

6. StruCalc will then register if you have a valid internet connection and show you its Disclaimer you can then enter the full program by clicking Click Here if you Agree

7. Once you are in the program you will get the start page and will notice on the top left each time you open the software it will come straight to this screen and display the expiration date of your trial.

 

Download Free Trial Version

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StruCalc Patch Notes

This is the official StruCalc 8.0 Patch Notes page please check in often to see what changes have been made to your program and also be sure to always install patches that are available on the login screen.

Coming Soon - Updated 4/29/2010

  • Import 6.0 files like the 7.0 import
  • Online video tutorials, and online technical .pdf’s for more involved help are being expanded continuously

StruCalc 8.0.101 - 4/29/2010

  • Settings change soil bearing pressure units from psi to psf
  • Fix overlapping boxes in the add wizard for solid sawn
  • StruCalc now saves on all modules when you close a window…no more losing calcs! Sorry about this one and thanks for your feedback to help us get it fixed!
  • Cancel button is enabled for exiting out of the program you can now choose not to exit if you haven’t saved your calcs
  • 1 foot minimum cantilever limit in floor joist module removed
  • Autosizing composite beams is now enabled
  • Turn off Cm input in column module
  • Custom entered materials in the Materials Editor now show up for design in the drop down lists specifically wasn’t working for I-Joists and Structural Composite
  • 2007 california code is now in the project manager list it was missing in this one spot
  • Added 3 hot new videos, roof beam, hip beam, and new navigation overview on main page these are great new videos with new technology check them out!
  • A conservative adequacy bug for I-joist deflections has been fixed
  • A conservative floor loaded area calculation bug where a variable was not being cleared has been fixed
  • A conservative reaction bug for center reaction percentage for multi-span I-joists has been fixed

 StruCalc 8.0.100 - 6/19/2009

  • 2009 International & Residential Building Codes ADDED!!!
  • Autosize now only returns value if actually selected
  • Roof live loads for sides one and two show individual, separate values now
  • Cantilever’s of less than 1 ft are now supported
  • Multiple Glulam’s now show up on the printouts
  • Zx value for W14×61 was updated to 102
  • Negative point and trapezoidal loads are now fully supported!

StruCalc 8.0.99 - 1/28/2009

  • Auto-Size Structural Composite now works correctly

StruCalc 8.0.97 - 12/4/2008

  • Overwritable comboboxes such as live and total load, roof and floor duration factor etc. now retrieve with their saved values
  • Lite version has been enabled
  • Trial version now auto-unlocks after a purchase even if it is expired
  • Fixed column allowable compressive stress on printout, not a calculation error
  • Fixed conservative calculation bug in tube steel beams
  • Fixed bug that made notes numbers only
  • Fixed bug that wouldn’t allow foot-inch input on collar ties
  • Fixed flitch plate width to now be over-writable
  • Added a patch page to download patches if you can’t use the auto update feature go here

StruCalc 8.0.96 - 11/19/2008

  • Continuous footings now work with large font’s enabled
  • Collar Tie’s now print correctly when doing print project
  • Collar Tie’s now print correctly in loading diagram’s with very steep roof ptiches
  • Mouse no longer auto moves on top of adequacy bar. You can now mouse move over the adequacy to view the full report
  • StruCalc Video’s and Tutorial’s have been added
  • The dissapearing vmd and loading diagrams are fixed!
  • Save/Retrieve issues have been updated. Please continue sending us feedback on how you would like this system to improve

StruCalc 8.0.95 - 10/23/2008

  • StruCalc Videos now have full functionality (pause, fast forward, rewind, etc. accessible by double clicking the video
  • Program Manager Changes - Now has sort ability for members in a project, auto opens to open projects, has memory for view and sort functions defaults to what you last used, delete button now is enabled to delete members and projects
  • Fixed the design icon on the navigation bar so it doesn’t match the loading diagram
  • Roof Pitch now shows up with up to two significant figures on the print outs
  • Enter to calculate now works properly on all forms
  • F3 now shows more quickhelp when available
  • Trap Wizard now returns properly formatted numbers with two significant figures
  • The Collar Tie default deflection criteria is now 240/180
  • Clear All Loads now clears uniform live and dead loads as well
  • Fixed the web buckling ratio for 13th edition steel calcs
  • Fixed the non-snow live load calculation so you can now choose non-snow
  • Fixed a multi-span beam problem that didn’t show point loads to close to span connections
  • Online registration for 7-Day Free Trial is now avialable in this version

StruCalc 8.0.94 - 10/13/2008

  • Changed unbraced length label in column so one was lx and one was ly
  • Quickprint now only prints the VMD diagram if your print VMD diagram settings option is enabled
  • Fixed live load reduction error for 2007 California Building Code
  • Fixed I-joists so they work in the roof rafter module
  • Disabled the print button when you are in the project manager that was causing a crash

StruCalc 8.0.93 - 10/3/2008

  • Collar Tie VMD Diagram fixed to print the full width of the page
  • VMD Diagram’s now print from the quick print as well as a print button on the VMD diagram page
  • Steel Angle error fixed
  • Footing calcs required lengths and widths were off by a factor of 12 and are now fixed
  • 13th Edition steel calc error for non-compact wide flange steel has been fixed
  • Steel retrieve saved file not calculating correctly error has been fixed
  • StruCalc 8.0 Overview video called Getting Started in program NO LONGER STOPS AT 9:41

StruCalc 8.0.92 - 10/1/2008

  • Hip/Valley Beam error when turning on/off intermediate support length has been fixed
  • Removed font that was causing error 1722 uninstall your current program and then re-install from here to fix this error if you were experiencing it
  • Removed System.Net.WebException for users trying to unlock for the first time simply re-run the software and you will now be able to unlock

StruCalc 8.0.91 - 9/30/2008

  • Footing print preview and loading diagram updated short and long bars now dimension correctly
  • Collar Tie now shows collar tie wood type and on center spacing
  • Fixed some GUI crashes and print project crashes
  • Enabled some error catching in flitch plates that did not exist
  • Fixed round footings so they reload after a save correctly
  • Multiple attempts to solve installation errors on a small pecentage of computers
  • License Manager is not accessible through the utilities menu on the main toolbar in the program
  • Duration factors are turned off in steel column calculations as in StruCalc 7.0
  • Index type = 0 errror removed from steel column calculations when changing between Steel and Tube Steel
  • Large steel column calcs were changed from inch-kips to ft-kips and given one significant figure
  • Hip/Valley Beam had some errors removed when using an intermediate support with a missing reaction C
  • Hip/Valley Beam had a small calculation error difference from StruCalc 7.0 fixed

StruCalc 8.0.89

  • Fixed a crash when a member name was less than 5 letters
  • Fixed some print project issues with columns and footings
  • Major authorization revamp that should not affect existing users
  • Removed the authorization form if there are no current updates available

StruCalc 8.0.86

  • Vertical height calculations in Collar Tie Design module are now working correctly
  • The O.C. spacing for rafters and stud design now has more options for selection and can also be overwritten with any value you wish to use
  • There is now a print project! If you have an open project click File > Print Project or Ctrl + Shift + P to open a print preview of the entire project. This will include VMD diagrams if you have that option selected in your global print settings. We will expand the capabilities of this print project feature in the future as we receive feedback on it.
  • Issues with loading diagras and vmd diagrams dissapearing or crashing when switching between open members have been fixed
  • You can now copy and paste, or drag and drop members from one project to another project inside the project manager
  • Fixed some 13th edition steel values that were wrong
  • Selecting 2006 IBC no longer blanks out the steel code combobox
  • Project Manager had some functionality added for changing codes
  • You can now change the steel code from the project manager
  • Updated the design icon so its not confused with the settings icon
  • Large Font issues on large screens and overlapping controls should be resolved
  • VMD diagrams now report screen information on the navigation bar
  • Fixed large amount of navigation errors when switching between open modules
  • Added quickhelp to all forms
  • Added auto size support for point loads that are very close to span ends
  • Fixed multi-loaded multi-span beam design module to adjust loads based on span length
  • Updated all manufactured lumber stress values for new release
  • Added new manufactured lumber that became available from suppliers
  • Fixed recent projects list so it now works

Current Issues Under Development

  • StruCalc 8.0 has installation issues with domain servers and roaming user accounts if you have this type of network please continue using your StruCalc 7.0 and check this page often as this is #1 on our issues to fix
  • Collar Tie design module point load is being tested by our P.E.’s and is not yet available in the design module
  • You can only import files from StruCalc 7.0 into 8.0. We are implementing an import system that will support StuCalc 5.0 and StruCalc 6.0 soon
  • Non-internet version of StruCalc 8.0 will be available 1st quarter of 2009 at the latest
  • Network version of StruCalc 8.0 will be available 1st quarter of 2009 at the latest
  • In program help file is being implemented and should be available shortly
  • We are constantly working on improving our new in program video tutorial program. These will automatically appear on your start page when they become avialable
  • CD’s and manuals are in development and will be shipped after the web download version is fully distributed and bug free

Thank you for all your support and use of StruCalc we are working very hard to patch the program daily and ensure that all versions get released in a timely manner. Please feel free to call or email to check on the status of your order at any time.

Adam Wilson
StruCalc Development Team
1-800-279-1353

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StruCalc 8.0 Beta Video

As we get closer to the release I will start publishing links to the new online tutorials. This is the first of the series done today with the beta version of the software. I thought this would be useful to those users who already own the program and are thinking about upgrading to get to see the new interface in action. It is much easier and quicker to use.

Also, if you are thinking about purchasing StruCalc this is a video of the version you will receive for FREE when you purchase a license of StruCalc 7.0. Hopefully you can see how big the difference is in the new program.

Watch the video here

Thanks again and keep watching we are getting very close.

Adam Wilson
StruCalc Development Team

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Collar Tie Design Preview

It has been awhile since we posted any development progress so I thought I’d drop by and give you guys an update. Rest assured this doesn’t mean we haven’t been working as hard as always it’s just a long process!

This is a sneak peek of StruCalc’s newest design module just integrated yesterday. The new Collar Tie Design Module is the newest form of user input in StruCalc 8.0. We put the controls on the diagrams so you know exactly what and where to enter the correct information to make your designs quick and accurate.

I shrank the screenshot down so you can also see StruCalc 8.0’s full new interface. All the familiar controls are in a left hand navigation bar allowing quicker and easier access to all the information for your current member. No more multiple forms here! It’s all in one place on one screen. Some video’s coming shortly will highlight the new navigation and design process that truly makes StruCalc 8.0 the next generation of engineering software.

As you can see the collar tie allows inputting of the rafter dimensions, a ridge point load, a roof live and dead load, roof pitch, bracing applied to the bottom of rafters, and a double eave live load. The properties of the rafters can be designed on the left hand bar and after choosing a placement for the tie StruCalc will calculate the size and type of collar tie the user needs for an adequate design. It also will give the information needed to correctly design the connection.

We hope everyone is as excited as we are about the new interface and design features. Our productivity has certainly increased since we started using the new program and we know your’s will to. Keep us posted with your great feedback we enjoy hearing from our users and look for some very exciting news in the next two weeks!

Adam Wilson
StruCalc Development Team

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Structural Engineering Software Features & Benefits

Structural Engineering Software Features and Benefits

There are many features and benefits of structural engineering software. It has revolutionized the building industry, making structures more stable and the engineer’s job easier. Structural engineering software is indispensible in today’s fast-paced world of construction.
 
The Must-Haves of Designing Software

The features of structural engineering software include rafter design, beam design, column design and placement, and footing calculations, to name a few. Structural engineering software eliminates tedious mathematical calculations. It also ensures that your calculations are accurate, creating a safe and stable structural design.

Structural engineering software provides on-the fly calculations for last minute changes in construction design. These quick calculations make structural engineering software a must-have attendee at brainstorming meetings and progress report conferences.
 
Structural engineering software helps the engineer identify any potential problems in the design of a structure before construction begins. The software never skips a step or forgets a calculation.
 
What Our Software Can Do For You and Your Clients

Structural engineering software performs calculations quickly and accurately, freeing up engineers, builders, and designers for other tasks. This also allows the engineer to concentrate on the analysis of the model, instead of the calculations required for construction and design. Structural engineering software also includes a massive database of local and regional building codes to ensure that each structure is up to code and built properly the first time. With built-in building code references, an engineer can even refigure building codes for another location if the project suddenly is moved across state lines. The included steel design values database makes industrial applications a breeze. This eliminates delays, revisions and fines from improperly coded construction.

Structural engineers armed with structural engineering software can leave behind those bulky manuals and books of tables. Structural engineering software offers immediate access to valuable information, on-site and off. Gone are pencil scratched calculations made on dusty scraps of paper at construction sites. Structural engineering software can easily become the structural engineer’s right hand.

Structural engineering software has helped bring the structural engineering and construction industries into the twenty-first century. Not only has structural engineering software made the engineer’s life easier, it has made created and revised structures safer. The investment in structural engineering software is returned often in the first use, with the resulting reduction in time and labor. Structural engineering software is an indispensible tool for today’s structural engineer.

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StruCalc 8.0 Network Version

Due to the high demand by users for a network version of our software we are happy to announce that it has been developed and will be available for StruCalc 8.0. This network version called StruCalc Server 2008 allows many new benefits with only a few requirements.

Benefits

  • No installation of additional software on your network to run the software
  • No network traffic to bog down your systems
  • Scale the number of licenses you need to the amount of access your users need
  • StruCalc Server 2008 allows StruCalc 8.0 to be installed on an unlimited number of machines on one LAN. It limits concurrent users to the number of licenses you purchase.
  • Simply install StruCalc Server 2008 on any computer with network access and the program will be up and running, we do all the tracking so you don’t have to!
  • Users can’t access StruCalc enough? Our easy one-click upgrade option automatically increases your maximum connected client limit
  • Cutting edge technology runs behind any firewall or router with no additional setup (if you can open a web browser on the computer StruCalc Server 2008 will run)
  • ALSO! One user needs dedicated access? Easily lock their station so they never get blocked
  • ALSO! With our innovative license manager you can create a mobile license on a laptop to take StruCalc anywhere without buying ANY additional licenses.

Requirements

  • All computers must be located on a single LAN, or have VPN access to the LAN where StruCalc Server 2008 runs
  • Every user must have dedicated internet access and allow StruCalc to connect to the internet

Recommended Usage

  • Any user company with the requirements who has 3 or more users and desire the ability to limit their purchased licenses as well as have mobile clients

Pricing

StruCalc Server 2008 (comes with 3 concurrent licenses) $995.00

5-pack of StruCalc Server Licenses (best additional licensing deal) $695.00

Single StruCalc Server License $195.00

For full upgrade pricing and additional features or questions please feel free to call me at our sales line 1-800-279-1353.

Adam Wilson
StruCalc Development Team

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StruCalc 8.0 One Page Printouts

The StruCalc Design Team is glad to announce another new feature in our continuing series of StruCalc 8.0 upgrades.

The long awaited one page engineering printouts are here!

  • All design modules all situations are one page auto formatted
  • Each printout includes project information, detail, inputs, calulations, and loading diagrams
  • New features of printouts allow saving, auto-emailing designs, and viewing as .pdfs
  • New ability to place your company logo on the printouts
  • Also use the auto numbering feature to integrate your printouts into a design completion package!
  • Amazing new project print preview and print feature allows a print preview of every member in a project!
  • Previews large projects (100 members+) in seconds

StruCalc Print Out

Here is a quick view of a Multi-Loaded Multi-Span Beam in preview mode. You may also notice the notes section for personal notes that can be either inputted in the program or by hand if you need to add more detailed information.

 We hope you are getting as excited for the StruCalc 8.0 release as we are. Look for more information coming soon and the release in the third quarter of 2008!

Adam Wilson
StruCalc Development Team

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StruCalc 8.0 Cantilever Hip Beams

Periodically as the release date of StruCalc looms nearer (2nd Quarter 2008) the development team will give you teasers of new features that have been added. This week we are featuring the new cantilever Hip/Valley Beam Design feature inside the Roof Beam Design Module.

What this new feature allows you to do is take a hip/valley beam that is supported at both ends, add an intermediate support. Now you have the option to cantilever one end of the beam and add a point load at the end.

The first hip/valley beam module shows you your options:

Cantilever Hip Beam One

Selecting Intermediate Support gives the new cantilever options:

Cantilever Hip Beam Two

Above the hip/valley beam is supported at both ends A & B. Selecting Cantilever Support A will remove support A and cantilever the beam allowing you to add a point load on the end:

Cantilever Hip Beam Three

This feature will be useful to designers who need to use cantilever hip beams to support a ridge beam. As always StruCalc then determines the trapezoidal loads along the hip beam and adjusts for the slopes.

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