If your license got invalidated you may need to unlock your software once again. This is simply done by entering the serial number you received with your original order and renewing your license. This should only affect a small number of users. If you require assistance please call our sales line at 1-800-279-1353 starting Monday August 9th at 8AM PST. The servers were rebuilt with zero data loss, however some licenses that were past the 30 day expiration date could have been cleared by their own computers and need to be re-registered with the server.

We have taken drastic actions to beef up our backup systems so that a crash of this magnitude will not happen again in the future. Also, to answer the number one question users have had in the last week which was “What are you going to do to ensure this doesn’t happen again?”

First, only a small number of users were affected negatively, these are the ones who were caught in the “hadn’t connected in 30 days license expiration”. For those users we are extremely sorry for your lost productivity time and appreciate you continuing to use our software to meet all your design needs.

Secondly, we will be sending an email with updates that will arrive in the next patch that reduces the security control that StruCalc maintains. While the current system was deployed to reduce serious piracy issues, the new owners remain committed to evolving with user demands and needs. This will be apparent in the next patch where many new features are added that were available in previous versions of StruCalc, as well as the new security options which will let users maintain their own level of internet connectivity.

Again thank you all and we here at StruCalc look forward to developing new and exciting features for all of you.

Adam Wilson
President
StruCalc, Inc.

In the meantime, let me answer some general questions that our tech support staff is receiving:

1. Does this mean I cannot access my software or projects while your servers are down?

Absolutely not! StruCalc was developed with full knowledge that this type of even may occur. StruCalc retains a 30 day license on your local machine in case your internet or our servers go down. In this case when you open StruCalc you will see a variation of this picture -

Simply click the “Click Here If You Agree” link and continue using StruCalc as usual.

2. When I run StruCalc it says my license is expired!

Some users may be seeing the picture below -

Unfortunately, this means your computer was not connected to the internet in the last 30 days and therefore can not run off its license. Rest assured that StruCalc technicians will contact you as soon as you can begin to use your license.

In the worst cases, those being where user’s were not connected to the internet in the first place, users may be required to be sent a new serial number and download a patch in the coming week to restore there service. This will be as painless as the original installation was.

3. I have ordered StruCalc 8.0 or am trying to register a free trial and can not open the software?

During the server downtime event no new orders can be processed or free trials registered. We will release new purchases as soon as possible and if you were in the middle of a free trial or were trying to download a free trial, please contact our sales line at the number below for a free extension to a 30 day free trial as soon as the servers are online.

We are truly sorry for anyone experiencing a disruption of services. New management is taking drastic steps to ensure that in the future downtime like this will be less painful for every one of our users and ensure that the length of the downtime is guaranteed not to last as long as this.

Adam Wilson
President
StruCalc, Inc.
1-800-279-1353